Remote IT Support Service

Damages that occur as result of poor maintenance are in most cases much more expensive than quality maintenance itself. Remote IT Support is more than just a phone number to call when problems occur, it is a complete maintenance solution that utilizes many preventive and corrective methods to keep your time and mind off company IT.

Should Remote Support Service Interest You

• Want to reduce costs of your IT department and increase value of investments
• You need professional IT support covering multiple vendors
• 24x7 availability support and fast response for all your critical business systems
• Proactively maintain your crucial business services to be safe as possible
• Regular status reports, complete insight of IT assets and current condition

Cost-Effective, Flexible, Comprehensive IT Support

Remote Maintenance and Support is well established concept of IT outsourcing offered to our clients with extremely positive feedback. Reducing IT costs is maybe most important to companies, but by outsourcing IT maintenance, our client companies are supported by wide range of IT professionals, covering multi-vendor technologies, and that kind of IT staff would be hard to find and expensive to hold for any company.

Flexible Service Levels allows us to provide cost effective IT support for small business clients and clients with large and complex IT infrastructures.

IT Support Concepts Working For You

Remote Monitoring – PRIMUS-net provides comprehensive monitoring service and extra level of assurance to clients who depend heavily on their systems. This is a proactive method, allowing our support specialists to be alerted of any problems on your network and take actions. Monitoring may include security issues, critical error messages, performance and availability of designated systems, and user processes.

Security Protection - Using best available security tools, PRIMUS-net advise and protects our clients from any kind of unwanted threats (unauthorized access, viruses, spam) from office workstations to server and network level.

Reliable Help-Desk Service - PRIMUS-net Help-Desk Service receives top scores in customer satisfaction surveys each quarter. With Help-Desk Service, you get access to the pool of vendor specific experts to help you manage your systems and address your system requests promptly.

Secure Remote Administration - Server and Network administration does not have to be done on the site, any kind of online connection to the server is enough for efficient support. By using secure remote-access technology, you don't have to wait hours or days for an engineer to attend your site - you can have an immediate response within minutes.

Backups and Disaster Recovery - Backup Policies and Data Security Risk management is something that should be considered before any eventual occurrence on data loss. PRIMUS-net consultants can help you choose right technologies covering policy defined scenarios of eventual data loss, making your business data safe.